FREQUENTLY ASKED QUESTIONS

What should we bring along?

We’ve worked hard to provide everything you could need, but please do bring along your:

  • Food and drinks

  • Cooler with ice for your food (if needed)

  • Clothes

  • Toiletries

 

How far out of Little Rock will you travel?

Right now our services are available within 15 miles of our west little rock address.  However, we are happy to serve customers further out than that, up to 30 miles, for an additional travel fee.  If you are even further out, please still feel free to reach out and we are happy to try connecting you with a fellow glamping service.

Are pets allowed?

While we are huge animal lovers, it’s best for the quality and cleanliness of our tents that your furry friends stay home.

 

Is my yard/location big enough?

Each tent will require a reasonably flat, 30-foot diameter in order to be set-up.

 

Check-in and check-out times?

Typically, 4:00 pm is check-in and 11:00 am is check-out, but we will provide these details upon booking as your location may require us to alter these times slightly.

 

Could I use the tent for something other than glamping or a backyard party?

Yes!  Baby showers, wedding showers, bar set up, kid play area, bridal suite, groom hang out, etc. are all great options for our tents.  Contact us to discuss your idea and we are happy to work out a custom package for you.

What are your cleaning protocols?

Cleanliness is one of our biggest priorities!  Our mattresses are sprayed or wiped down with disinfectant between each use.  We use a mattress cover as well, which is washed between uses.  Our pillows have both an allergen cover, as well as a pillowcase.  Our sheets and comforters are all washed between bookings.  Our decorative pillows and poufs are sprayed with a disinfectant fabric spray and allowed to dry before they are stored in protective plastic.  All linens/pillows/etc. are stored in plastic air-tight containers to ensure they stay fresh and clean for your bell tent experience.  We typically use a “free and gentle” detergent; it is the guest’s responsibility to let us know if there is a detergent allergy at least 7 days prior to your rental period.

 

What if I need to cancel my reservation?

Cancellations made 14 days in advance of the booking can be completely refunded.  For cancellations made one week in advance, we will issue a 50% refund.  Unfortunately, we will not be able to issue a refund if a cancellation is made one week or less in advance of your booking.  Additional refunds are at the sole discretion of the owners.

 

What if it rains?

Our tents can withstand rain and therefore bookings will not be refunded due to a rain prediction.  However, if there is severe weather in the forecast, we are happy to work with you on a reschedule date.

 

Our requests of the client

  • The tent is best used for sleeping and relaxing.  We ask that you keep food and drinks (without a lid) outside the tent; this is to protect the equipment, but mostly to protect the glampers as it attracts unwanted bugs and critters!

  • To keep the tent at its cleanest, it’s best to leave your shoes at the door…..there will always be both a welcome mat and a rug right when you come into the tent for your use.

  • The throw pillows are considered décor and for sanitary purposes, we ask that you not use them to sleep on.

  • All customers much check the box on their booking inquiry that they have read and agreed to our terms and conditions.  Those can again be found here